Service Catalog

Categories (13)

How to Manage Your Tickets and use the Service Catalog

Information on how to submit tickets, view previously submitted tickets, approve tickets and more.
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Immediate Classroom Support

Immediate / onsite technical support for computer and audio visual issues.
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Connecting and Using My Account

Assistance with Password Resets, Account Information; Connecting to NC Online Resources.
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Account Management & Access

Employee, Guest and PeopleSoft Access, Network Folder Access, Name Changes, Door Card Access, etc.
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Audio Visual, Computer, Printing Repair, New Technology, etc.

AV, classroom and office hardware support or repair services. New Technology information and ordering. Printer and photocopier support services.
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Business Applications

Enterprise software support and development requests. Webpage, database and application development.
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Email

Help for students, employees and tenants
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Events and Resources

Request ITS resources for a Niagara College Event.
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Telephone and Fax Services, Audio Conferencing, Paging and Announcements

Help for employees and tenants
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Project Requests

Submit an IT Project Request to the Project Portfolio Office (PPO). The PPO coordinates, oversees and provides stewardship of IT related portfolio management, project management and governance processes.
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Security and Anti-Virus

Services related to computer and network security, anti-virus, security cameras, etc.
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Software Support

Support for student and employee software, promotional offers, software installation service, Niagara College websites, etc.
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Network Services

Wired or WiFi Network issues, DNS requests, new network connections or changes, etc.
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