Forgot your password?
Reset it online, then use the new password for college services.
1 Open Password Reset
Scan the QR code or select the link.
2 Enter your full NC student email
Use Username@ncstudents.niagaracollege.ca
Example: jsmith567@ncstudents.niagaracollege.ca
3 Verify your identity
Choose one of your registered recovery options and follow the prompts to complete the verification process
4 Create a new password
Use at least 8 characters
Include uppercase, lowercase, a number and a special character.
Do not reuse a similar password and Password cannot include part of your name
After the reset, sign in again to Brightspace, MyNC, NC Apps and email.
Still stuck? If it doesn’t work, visit the ITS Support Desk in the library for help
Call the IT Service Desk at 905-735-2211 x7642
In Person IT Support is available at the IT Service Desk located in the Open Access Computer Area adjacent to the Library.
We are available Monday-Friday 8:00am-4:30pm EST (Eastern Standard Time).
Cannot connect to Wi-Fi?
Try these steps in order.
1 Forget the saved network if previously connected
In Wi-Fi settings, select AirNC-Secure (Or whatever network you would like to forget) and choose Forget Network.
2 Reconnect to AirNC-Secure
Select AirNC-Secure from the list of available networks
Username: ex: Jsmith567 Password: your current Niagara College password.
3 Accept the certificate
If prompted, choose Trust or Accept.
4 Check your device
Install recent system updates. If you changed your password, sign out and reconnect with the new one.
5 Need temporary access?
Try AirNC-Guest and complete the required network registration. This requires a sponsor to get started.
Still stuck? If AirNC- Secure still does not connect, visit the ITS Support Desk in the library for help
Call the IT Service Desk at 905-735-2211 x7642
In Person IT Support is available at the IT Service Desk located in the Open Access Computer Area adjacent to the Library.
We are available Monday-Friday 8:00am-4:30pm EST (Eastern Standard Time).
Cannot sign in?
First confirm whether the issue is your username, password or MFA.
1 Check your username:
Make sure you are using your correct NC username and password:
2 Check your password:
3 Try MyNC:
Scan the QR code or use the link to confirm whether your account works in MyNC.
Log In | MyNC | Niagara College
4 Check Multi-Factor Authentication (MFA:
If MFA is enabled on your account, ensure your device or authentication method is set up correctly.
Use the Microsoft Authenticator app or your chosen verification option.
Still stuck? If your password is the issue, visit the ITS Support Desk in the library for help
Call the IT Service Desk at 905-735-2211 x7642
In Person IT Support is available at the IT Service Desk located in the Open Access Computer Area adjacent to the Library.
We are available Monday-Friday 8:00am-4:30pm EST (Eastern Standard Time).
Is MFA blocking your login?
If Multi-Factor Authentication (MFA) is causing trouble, here are common indicators and fixes:
Signs MFA is the Issue
After entering your password, you’re prompted for a second factor (code, app approval), but:
- You don’t receive any notification or code.
- You can’t access your registered device (phone lost/stolen or app not installed).
- You get an error like “Authentication failed” or “We can’t verify your identity”.
Login works on devices that already trust you, but fails on a new device or browser.
Steps to Check & Correct MFA
1 Open Microsoft Authenticator app
Confirm your Niagara College account appears in the app.
2 Push notification issues
Open the Authenticator app and manually approve the request if it didn’t notify you.
Ensure your phone has internet access and notifications enabled.
3 Use a verification code
-
If push notifications fail, tap your Niagara College account in the app to reveal a 6-digit code.
-
Input that code on the sign-in screen within 30 seconds.
4 Lost phone or changed number?
You will need ITS support to reset your MFA method.
Still stuck? If you still cannot get past MFA, vist the ITS Support Desk in the library for help
• Call the IT Service Desk at ext. 7642
• In Person IT Support is available at the IT Service Desk located in the Open Access Computer Area adjacent to the Library.
We are available Monday-Friday 8:00am-4:30pm EST (Eastern Standard Time).
Additional support?
The ITS website has additional information and support on using College technology solution, click the link to learn more
Information Technology Services (ITS) | Niagara College