Service Catalog

Categories (13)

How to Manage Your Tickets and use the Service Catalog

Information on how to submit tickets, view previously submitted tickets, approve tickets and more.

Immediate Classroom Support

Immediate / onsite technical support for computer and audio visual issues.

Connecting and Using My Account

Assistance with Password Resets, Account Information; Connecting to NC Online Resources.

Account Management & Access

Employee, Guest and PeopleSoft Access, Network Folder Access, Name Changes, Door Card Access, etc.

Audio Visual, Computer, Printing Repair, New Technology, etc.

AV, classroom and office hardware support or repair services. New Technology information and ordering. Printer and photocopier support services.

Business Applications

Enterprise software support and development requests. Webpage, database and application development.

Email

Help for students, employees and tenants

Events and Resources

Request ITS resources for a Niagara College Event.

Telephone and Fax Services, Audio Conferencing, Paging and Announcements

Help for employees and tenants

Project Requests

Submit an IT Project Request to the Project Portfolio Office (PPO). The PPO coordinates, oversees and provides stewardship of IT related portfolio management, project management and governance processes.

Security and Anti-Virus

Services related to computer and network security, anti-virus, security cameras, etc.

Software Support

Support for student and employee software, promotional offers, software installation service, Niagara College websites, etc.

Network Services

Wired or WiFi Network issues, DNS requests, new network connections or changes, etc.