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Categories (13)
How to Manage Your Tickets and use the Service Catalog
Information on how to submit tickets, view previously submitted tickets, approve tickets and more.
Immediate Classroom Support
Immediate / onsite technical support for computer and audio visual issues.
Connecting and Using My Account
Assistance with Password Resets, Account Information; Connecting to NC Online Resources.
Account Management & Access
Employee, Guest and PeopleSoft Access, Network Folder Access, Name Changes, Door Card Access, etc.
Audio Visual, Computer, Printing Repair, New Technology, etc.
AV, classroom and office hardware support or repair services. New Technology information and ordering. Printer and photocopier support services.
Business Applications
Enterprise software support and development requests. Webpage, database and application development.
Email
Help for students, employees and tenants
Events and Resources
Request ITS resources for a Niagara College Event.
Telephone and Fax Services, Audio Conferencing, Paging and Announcements
Help for employees and tenants
Project Requests
Submit an IT Project Request to the Project Portfolio Office (PPO). The PPO coordinates, oversees and provides stewardship of IT related portfolio management, project management and governance processes.
Security and Anti-Virus
Services related to computer and network security, anti-virus, security cameras, etc.
Software Support
Support for student and employee software, promotional offers, software installation service, Niagara College websites, etc.
Network Services
Wired or WiFi Network issues, DNS requests, new network connections or changes, etc.
Additional Resources
Popular Services
Request Software Support
Employee Additional Access Request
ITS Ticketing System Information
General Business Application Inquiry
Computer Hardware Services
My Recently Visited Services
Immediate Classroom Assistance
Connecting and using my Account On Campus
System Development Request
Computer Hardware Services
Office Phones, Fax and Audio Conferencing
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