Use this service to request Business Analysis or Process Improvement initiatives to the Project Portfolio Office (PPO).
Report an Issue or Request Assistance with Niagara College supported software such as Blackboard, MyNC (Nicole), PeopleSoft, Microsoft Office, O365 apps, Niagara College websites, RightFax, Skype for Business, Adobe, etc.
Request assistance or report a computer technology issue in a classroom, office or auditorium to Information Technology Services.
Request computer hardware be moved to another location.
Assistance with Outlook (outlookNC.niagaracollege.ca) on your work computer and mobile device, O365 Portal (portal.microsoftonline.com or portal.office.com), Sophos Email Filter (SophosNC.niagaracollege.ca), etc...
Password & Account assistance, MultiFactor Authentication (MFA) access, Connecting to Blackboard Portal, O365, Outlook, Remote Desktop Client, VPN drive connections, etc.
Request new, or modify existing, short and long term guest accounts for vendors, contractors, instructors or security.
Request additional or specialized access to PeopleSoft Campus, PeopleSoft Finance, NC Contract or Full-Time Absentee Reporting.
Report an issue related to Employee or Student ID Cards to Information Technology Services. This includes Guard Card printers, Epi Suite, etc.
Report a potential virus on your Niagara College computer.
Recommendations and solutions to protect yourself against spam, viruses, spyware and malware.
Request swipe card door access to labs, buildings, offices, etc.
Report an issue with audio visual equipment in the classroom or meeting rooms.
Help with using network file shares. Give access to, make, modify, remove or restore network file share files and folders.
Report service outage for network file shares.
Report a printing issue or photocopier / printer hardware issue.
Request assistance with employee and student printing, photocopier supplies, Papercut, Add Value Stations, the Ricoh Print Centre, etc.
Select this service to submit a Name Change Request Form.
Request additional or special access to IT resources such as PeopleSoft modules, Network files and folders, Phone and Voicemail options, specific Software, etc.
Service options and information related to the Engineering Technology Laptop Program.
Password & Account assistance, Multi-Factor Authentication (MFA) access, Connecting to Blackboard Portal, O365, Outlook, Remote Desktop Client, Logging in to a PC, Mac, thin client or mobile device, Guest network access, Changing my preferred account name, etc.
Use this service to enter and submit an IT project request to the Project Portfolio Office. This is the gateway to request, track and process all IT related projects.
Select for more information about software available to staff and students via a promotional offer or for free.
Report an issue with the Niagara College Digital Signage and Wayfinding System.
Request information about Digital Signage for your department.
Select this option if you require immediate technical assistance for a Computer or Audio Visual issue.
Select to submit System Development or Enhancement Requests to Enterprise System Services.
Assistance with your Niagara College email on campus computers or O365 Portal for email (portal.microsoftonline.com or portal.office.com)