Information on how to submit tickets, view previously submitted tickets, approve tickets and more.
Help with using network file shares. Give access to, make, modify, remove or restore network file share files and folders.
Report service outage for network file shares.
Report an issue related to Employee or Student ID Cards to Information Technology Services. This includes Guard Card printers, Epi Suite, etc.
Request VPN access to specific NC resources. Typically only available to ITS Staff.
Assistance with your Niagara College email on campus computers or O365 Portal for email (portal.microsoftonline.com or portal.office.com)
Assistance with Outlook (outlookNC.niagaracollege.ca) on your work computer and mobile device, O365 Portal (portal.microsoftonline.com or portal.office.com), Sophos Email Filter (SophosNC.niagaracollege.ca), etc...
Request assistance or report a computer technology issue in a classroom, office or auditorium to Information Technology Services.
Request computer hardware be moved to another location.
Report an issue with the Niagara College Digital Signage and Wayfinding System.
Request information about Digital Signage for your department.
If you've received a suspicious email, phishing attempt or believe your email account might be compromised, please select this service to let us know.
Report an Issue or Request Assistance with Niagara College supported software such as Blackboard, MyNC (Nicole), PeopleSoft, Microsoft Office, O365 apps, Niagara College websites, RightFax, Skype for Business, Adobe, etc.
Select for more information about software available to staff and students via a promotional offer or for free.
Request a Domain Name Service (DNS) change, addition or removal.
Request swipe card door access to labs, buildings, offices, etc.
Request additional or special access to IT resources such as PeopleSoft modules, Network files and folders, Phone and Voicemail options, specific Software, etc.
Select this option if you require immediate technical assistance for a Computer or Audio Visual issue.
Report a printing issue or photocopier / printer hardware issue.
Request assistance with employee and student printing, photocopier supplies, Papercut, Add Value Stations, the Ricoh Print Centre, etc.
Report a Wired or WiFi Network issue. Request assistance connecting to the Niagara College WiFi or wired network.
Request new or Relocate existing network connections
AirNC-Secure ~ AirNC-Guest ~ Eduroam
General inquiries regarding Niagara College enterprise business applications
Request additional or specialized access to PeopleSoft Campus, PeopleSoft Finance, NC Contract or Full-Time Absentee Reporting.
Service options and information related to the Engineering Technology Laptop Program.
Request new, or modify existing, short and long term guest accounts for vendors, contractors, instructors or security.
Add/modify a user, or request a change/enhancement to Salesforce
Select to submit System Development or Enhancement Requests to Enterprise System Services.
Report an issue, request a mobile phone (Blackberry, Samsung or iPhone), repair or other cellular services.