IT Service Desk Portal Overview
This is a brief overview of the Niagara College IT Service Desk client portal.
Services
This section contains the ITS service catalogue. The catalogue lists all services ITS has to offer, an explanation of the service and the ability to create a ticket for that service. All services are grouped into categories and some are further defined into sub-categories, this is done to ensure that when a ticket is created it is routed to the correct team to help provide the support required in a timely manner.
Project and Portfolio Management
This section contains specific information related to the IT Project Portfolio Office (PPO), services offered, the IT Governance Framework and Project and Portoflio Management processes and templates used within ITS..
Projects/Workspaces
All IT projects are managed through Team Dynamix. This section will display all projects where you have been added to a project as either a stakeholder, team member or resource. For more information on projects/workspaces click on the more button.
Knowledge base
The primary knowledge base for all ITS is still the ITS website, The knowledge base section within the IT Service Desk is populated with additional materials as they arise.
Search
The search bar that appears at the top right corner of the screen enables you to enter a key word to search across the IT Service Desk portal. This can be usedful to take you to a specific service if you are unsure where to go or to search the knowledge base.