Popular Services

Report an Issue or Request Assistance with Niagara College supported software such as Blackboard, MyNC (Nicole), PeopleSoft, Microsoft Office, O365 apps, Niagara College websites, RightFax, Skype for Business, Adobe, etc.

Information on how to submit tickets, view previously submitted tickets, approve tickets and more.

Request additional or special access to IT resources such as PeopleSoft modules, Network files and folders, Phone and Voicemail options, specific Software, etc.

Request swipe card door access to labs, buildings, offices, etc.

Request assistance or report a computer technology issue in a classroom, office or auditorium to Information Technology Services.
Request computer hardware be moved to another location.

Request new, or modify existing, short and long term guest accounts for vendors, contractors, instructors or security.

Assistance with Outlook (outlookNC.niagaracollege.ca) on your work computer and mobile device, O365 Portal (portal.microsoftonline.com or portal.office.com), Sophos Email Filter (SophosNC.niagaracollege.ca), etc...

Report a printing issue or photocopier / printer hardware issue.
Request assistance with employee and student printing, photocopier supplies, Papercut, Add Value Stations, the Ricoh Print Centre, etc.

Request new computer technology, upgrade your current technology, find out your renewal date, etc.

General inquiries regarding Niagara College enterprise business applications

Select this service to submit a Name Change Request Form.

Help with using network file shares. Give access to, make, modify, remove or restore network file share files and folders.
Report service outage for network file shares.

Request additional or specialized access to PeopleSoft Campus, PeopleSoft Finance, NC Contract or Full-Time Absentee Reporting.

Assistance with your Niagara College email on campus computers or O365 Portal for email (portal.microsoftonline.com or portal.office.com)

Report a Wired or WiFi Network issue. Request assistance connecting to the Niagara College WiFi or wired network.
Request new or Relocate existing network connections
AirNC-Secure ~ AirNC-Guest ~ Eduroam

Use this service to enter and submit an IT project request to the Project Portfolio Office. This is the gateway to request, track and process all IT related projects.

Select for more information about software available to staff and students via a promotional offer or for free.

Report Security Camera or Door Swipe Issues. Request new/modified Security Camera or Door Swipe options.

Password & Account assistance, Multi-Factor Authentication (MFA) access, Connecting to Blackboard Portal, O365, Outlook, Remote Desktop Client, Logging in to a PC, Mac, thin client or mobile device, Guest network access, Changing my preferred account name, etc.

Report an issue with audio visual equipment in the classroom or meeting rooms.

Select this option if you require immediate technical assistance for a Computer or Audio Visual issue.

Service options and information related to the Engineering Technology Laptop Program.

Report an issue, request a mobile phone (Blackberry, Samsung or iPhone), repair or other cellular services.

Select to submit System Development or Enhancement Requests to Enterprise System Services.