Popular Services

Request additional or special access to IT resources such as PeopleSoft modules, Network files and folders, Phone and Voicemail options, specific Software, etc.


Report an Issue or Request Assistance with Niagara College supported software such as Blackboard, MyNC (Nicole), PeopleSoft, Microsoft Office, O365 apps, Niagara College websites, RightFax, Skype for Business, Adobe, etc.


Report a printing issue or photocopier / printer hardware issue.
Request assistance with employee and student printing, photocopier supplies, Papercut, Add Value Stations, the Ricoh Print Centre, etc.


Request new computer technology, upgrade your current technology, find out your renewal date, etc.


Request swipe card door access to labs, buildings, offices, etc.


Information on how to submit tickets, view previously submitted tickets, approve tickets and more.


Assistance with Outlook (outlookNC.niagaracollege.ca) on your work computer and mobile device, O365 Portal (portal.microsoftonline.com or portal.office.com), Sophos Email Filter (SophosNC.niagaracollege.ca), etc...


Request additional or specialized access to PeopleSoft Campus, PeopleSoft Finance, NC Contract or Full-Time Absentee Reporting.


Request assistance or report a computer technology issue in a classroom, office or auditorium to Information Technology Services.
Request computer hardware be moved to another location.


General inquiries regarding Niagara College enterprise business applications


Report an issue, request a mobile phone (Samsung or Apple), repair or other cellular services.


Report a Wired or WiFi Network issue. Request assistance connecting to the Niagara College WiFi or wired network.
Request new or Relocate existing network connections
AirNC-Secure ~ AirNC-Guest ~ Eduroam


Use this service to enter and submit an IT project request to the Project Portfolio Office. This is the gateway to request, track and process all IT related projects.


Help with using network file shares. Give access to, make, modify, remove or restore network file share files and folders.
Report service outage for network file shares.


Request new, or modify existing, short and long term guest accounts for vendors, contractors, instructors or security.


Select to submit System Development or Enhancement Requests to Enterprise System Services.


Report an issue with audio visual equipment in the classroom or meeting rooms.


Select this service to submit a Name Change Request Form.


Report an issue with the Niagara College Digital Signage and Wayfinding System.
Request information about Digital Signage for your department.


Assistance with your Niagara College email on campus computers or O365 Portal for email (portal.microsoftonline.com or portal.office.com)


Report Security Camera or Door Swipe Issues. Request new/modified Security Camera or Door Swipe options.


If you've received a suspicious email, phishing attempt or believe your email account might be compromised, please select this service to let us know.


Password & Account assistance, MultiFactor Authentication (MFA) access, Connecting to Blackboard Portal, O365, Outlook, Remote Desktop Client, VPN drive connections, etc.


Report a potential virus on your Niagara College computer.
Recommendations and solutions to protect yourself against spam, viruses, spyware and malware.