Popular Services

Report an Issue or Request Assistance with Niagara College supported software such as Blackboard, MyNC (Nicole), PeopleSoft, Microsoft Office, O365 apps, Niagara College websites, RightFax, Skype for Business, Adobe, etc.

Information on how to submit tickets, view previously submitted tickets, approve tickets and more.

Request additional or special access to IT resources such as PeopleSoft modules, Network files and folders, Phone and Voicemail options, specific Software, etc.

Request assistance or report a computer technology issue in a classroom, office or auditorium to Information Technology Services.
Request computer hardware be moved to another location.

Use this service to enter and submit an IT project request to the Project Portfolio Office. This is the gateway to request, track and process all IT related projects.

Request swipe card door access to labs, buildings, offices, etc.

General inquiries regarding Niagara College enterprise business applications

Request new, or modify existing, short and long term guest accounts for vendors, contractors, instructors or security.

Assistance with Outlook (outlookNC.niagaracollege.ca) on your work computer and mobile device, O365 Portal (portal.microsoftonline.com or portal.office.com), Sophos Email Filter (SophosNC.niagaracollege.ca), etc...

Report an issue with audio visual equipment in the classroom or meeting rooms.

Help with using network file shares. Give access to, make, modify, remove or restore network file share files and folders.
Report service outage for network file shares.

Password & Account assistance, MultiFactor Authentication (MFA) access, Connecting to Blackboard Portal, O365, Outlook, Remote Desktop Client, VPN drive connections, etc.

Select this option if you require immediate technical assistance for a Computer or Audio Visual issue.

Password & Account assistance, Multi-Factor Authentication (MFA) access, Connecting to Blackboard Portal, O365, Outlook, Remote Desktop Client, Logging in to a PC, Mac, thin client or mobile device, Guest network access, Changing my preferred account name, etc.

Request additional or specialized access to PeopleSoft Campus, PeopleSoft Finance, NC Contract or Full-Time Absentee Reporting.

Report a printing issue or photocopier / printer hardware issue.
Request assistance with employee and student printing, photocopier supplies, Papercut, Add Value Stations, the Ricoh Print Centre, etc.

Request new computer technology, upgrade your current technology, find out your renewal date, etc.

Report an issue, request a mobile phone (Blackberry, Samsung or iPhone), repair or other cellular services.

Report a Wired or WiFi Network issue. Request assistance connecting to the Niagara College WiFi or wired network.
Request new or Relocate existing network connections
AirNC-Secure ~ AirNC-Guest ~ Eduroam

Select to submit System Development or Enhancement Requests to Enterprise System Services.

Report an issue with the Niagara College Digital Signage and Wayfinding System.
Request information about Digital Signage for your department.

Assistance with your Niagara College email on campus computers or O365 Portal for email (portal.microsoftonline.com or portal.office.com)

Report Security Camera or Door Swipe Issues. Request new/modified Security Camera or Door Swipe options.

Use the Classroom Inventory Form to record information about Niagara College rooms.